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Answering Frequently Asked Questions


What is the lead time on orders?

Lead times vary depending on the size and complexity of the order, but they are usually delivered within 5-6 working days.


What are the benefits of opening a trade account?

Trade customers have access to our trade price list, tailored delivery costs, access to special offers, faster order processing, and free delivery on orders over £850!


Do you offer a custom cutting service?

No, we do not offer a custom cutting service unfortunately.


Can your panels be used for outdoor projects?

No, we do not recommend using our panels for outdoor projects. The panels are constructed using a D3/D4 glue, which can withstand low to moderate moisture exposure.


Are your products sustainably sourced?

Yes, our pine is sourced from sustainably managed forests and certified by relevant environmental organisations including FSC, and PEFC. We will soon have certification on our European Oak panels also.


Do you offer discounts on bulk orders?

Yes, we do offer discounts on bulk orders to trade account holders. If you are interested, call the office and speak to the sales team for more information.


What are the advantages of using engineered timber products?

Engineered panels are extremely durable, versatile, and sustainable. If you would like more information, read our blog post on engineered timber products.


What are the benefits of using sustainably sourced timber products?

The advantages of sustainably sourced timber panels include environmental protection, climate change mitigation, economic stability, and social responsibility.



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