top of page
  • What is the lead time on orders?
    Lead times vary depending on the size and complexity of the order, but they are usually delivered with 5-6 working days.
  • Can I collect my order?
    Yes, you can collect your order. To do this, select store pick up at checkout. We really appreciate if you call us in advance so we can have your order ready for when you arrive!
  • How do I place an order?
    To place an order, you can use our website, email, or call the sales office.
  • What are the benefits of opening a trade account?
    Trade customers have access to our trade price list, tailored delivery costs, access to special offers, faster order processing, and free delivery on orders over £850!
  • How to open a trade account?
    To open a trade account, simply follow the link on our home page and complete the application.
  • Do you offer discounts on bulk orders?
    Yes, we do offer discounts on bulk orders to trade account holders. If you are interested, call the office and speak to the sales team for more information.
  • Do you offer a custom cutting service?
    No, we do not offer a custom cutting service unfortunately.
  • Can your panels be used for outdoor purposes?
    No, we do not recommend using our panels for outdoor projects. The panels are constructed using a D3/D4 glue, which can withstand low to moderate moisture exposure.
  • What are your payment options?
    We accept credit/debit cards and bank transfer.
  • Are your timber products sustainably sourced?
    Yes, our pine is sourced from sustainably managed forests and certified by relevant environmental organisations including FSC, and PEFC. We will soon have certification on our European Oak panels also.
bottom of page