Question 1

How long does it take for my order to arrive?

Accepted Answer

We aim to deliver your order within 7 working days. Our team works hard to ensure quick and reliable service.

Question 2

Can your panels be used outdoors?

Accepted Answer

No — all Proboard panels and products are designed for internal use only.
Exposure to weather or moisture may cause movement or damage.

Question 3

Do you offer a cutting service?

Accepted Answer

No — we supply full panels only and do not currently offer a cutting service.

Question 4

What are the benefits of opening a trade account?

Accepted Answer

Trade account holders enjoy:
Exclusive trade pricing
Faster order processing
Access to special stock offers
Reduced delivery charge
To apply, simply visit our Trade Account page or contact our team for details.

Question 5

Do you accept returns?

Accepted Answer

Due to the nature of our products, we are unable to accept returns on orders.
If you’re unsure about specifications, please contact us before ordering and we’ll be happy to help.

Question 6

Can I collect my order?

Accepted Answer

Yes, collection is available during opening hours. We need at least 24 hours notice before collection. Please contact us to arrange a suitable time.

Question 7

I’m not sure what I need — can you help?

Accepted Answer

Yes, we’re happy to help you choose the right materials for your project. Please get in touch with your requirements and we’ll advise you.

Question 8

Do prices include VAT?

Accepted Answer

Yes, all the prices on our website include VAT.

Frequently asked questions